Refund and Returns Policy

Introduction

At MyGlamsy, we aim to ensure your satisfaction with every purchase. This Refund and Return Policy outlines the process for exchanges and store credits for products purchased from https://myglamsy.com/. Please note that we do not offer refunds to the original payment method; all returns are processed via exchange or store credit.

Eligibility for Returns

  • Timeframe: You must initiate a return request within 7 calendar days of package delivery by emailing info@myglamsy.com. The return package must be delivered to our warehouse within 7 days of receiving our email response with the confirmation number.
  • Condition: Items must be unused, in their original condition, and include all original packaging, tags, and accessories. Damaged or altered items are not eligible for return.
  • Proof of Purchase: You must provide your full name, order number, and reason for return in your email request.
  • Non-Returnable Items:
    • Gift cards or vouchers
    • Digital or downloadable products
    • Custom or personalized items
    • Items marked as final sale
  • Return Requests: Requests must be submitted via email to info@myglamsy.com. We do not process return requests via WhatsApp, text messages, or Instagram DM.

Return Process

  1. Initiate a Return: Email info@myglamsy.com with the following details:
    • Full name on the order
    • Order number
    • Reason for the return
    • Preference for store credit or exchange (specify if you want a bigger/smaller size of the same item or a different item)
  2. Confirmation: Allow 2 business days (excluding weekends and U.S. holidays) for our team to process your request and provide a confirmation number via email.
  3. Ship the Item: Package the item securely and ship it to the address provided in our response within 7 days of receiving the confirmation number. For exchanges, you will need to pay a shipping fee for the replacement item.
  4. Receipt and Processing: We will send an acknowledgment email within 2-5 business days after receiving the return package. Store credit or exchange will be processed upon approval.

Refunds

  • No Cash Refunds: MyGlamsy does not issue refunds to the original payment method. All returns are processed as store credits or exchanges.
  • Store Credit: Store credits are issued for eligible returns and can be used for future purchases on https://myglamsy.com/.
  • Exchanges: Exchanges are subject to item availability. You will be responsible for the shipping fee for the replacement item.
  • Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping costs are non-refundable.

Contact Information

For questions or assistance with returns, please contact:

  • Email: info@myglamsy.com
  • Phone/WhatsApp: 713-551-3617 (for inquiries, not return requests)
  • Note: Return requests must be submitted via email, not phone or WhatsApp.

We encourage you to carefully select your purchases and reach out with any sizing or styling questions before ordering. Thank you for shopping with MyGlamsy!